We pride ourselves on using only the finest raw materials and strive to manufacture our products to the highest quality standards.
The standard warranty for all products is 1 year from the date of purchase.
Warranty Terms and Conditions
Defective products can be lodged through the ‘Contact Us’ tab on our website.
Should a product be defective we are happy to assess the defect and perform the following:
- Repair the identified defect.
- Exchange the defective product.
- Kono Authentic reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product.
A product defect specifically excludes damage arising from the following:
- Damage arising from normal wear and tear,
- Damage arising from any alterations to the product,
- Damage arising from negligence, incorrect use or abuse of the product,
- Damage arising from inadequate care that could reasonably be expected.