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Warranty

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WARRANTY

We pride ourselves on using only the finest raw materials and strive to manufacture our products to the highest quality standards.

The standard warranty for all products is 1 year from the date of purchase.

Warranty Terms and Conditions

Defective products can be lodged through the ‘Contact Us’ tab on our website.

Should a product be defective we are happy to assess the defect and perform the following:

  • Repair the identified defect.
  • Exchange the defective product.
  • Kono Authentic reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product.

A product defect specifically excludes damage arising from the following:

  • Damage arising from normal wear and tear,
  • Damage arising from any alterations to the product,
  • Damage arising from negligence, incorrect use or abuse of the product,
  • Damage arising from inadequate care that could reasonably be expected.

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