Terms & Conditions

TERMS AND CONDITIONS

We want our customers to be happy with their purchase of Kono Authentic products. If you are not completely satisfied, we will do our very best to accommodate a replacement product or credit refund.

You are welcome to exchange any unwanted products free of charge, provided that:

  • We offer 30 day returns/exchanges. Any product returned after 14 days can be exchanged but not refunded.
  • 14 day refunds for any product purchased in store and online. Returns can be lodged through the ‘Contact Us’ tab on our website.
  • This refund specifically excludes personalised and bespoke products. However personalised and bespoke products can be returned for fixing of manufacturing defects only.
  • Where applicable, the product must be in its original packaging as at the point of sale.
  • The goods must be unused and undamaged.
  • All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
  • Customers will be responsible for shipping on the return and exchange of a product and if the items are returned for any other reason besides the item having manufacturing defects.
  • Kono Authentic reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.