Terms & Conditions


We want our customers to be happy with their purchase of Kono Authentic products. If you are not completely satisfied, we will do our very best to accommodate a replacement product or credit refund.

You are welcome to exchange any unwanted products free of charge, provided that:

  • We offer 30 day returns/exchanges. Any product returned after 14 days can be exchanged but not refunded.
  • 14 day refunds for any product purchased in store and online. Returns can be lodged through the ‘Contact Us’ tab on our website.
  • This refund specifically excludes personalised and bespoke products. However personalised and bespoke products can be returned for fixing of manufacturing defects only.
  • Where applicable, the product must be in its original packaging as at the point of sale.
  • The goods must be unused and undamaged.
  • All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
  • Customers will be responsible for shipping on the return and exchange of a product and if the items are returned for any other reason besides the item having manufacturing defects.
  • Kono Authentic reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.