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Terms & Conditions

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TERMS AND CONDITIONS

We want our customers to be happy with their purchase of Kono Authentic products. If you are not completely satisfied, we will do our very best to accommodate a replacement product or credit refund.

You are welcome to exchange any unwanted products free of charge, provided that:

  • We offer 30 day returns/exchanges, and 14 day refunds for any product purchased in store and online. Returns can be lodged through the ‘Contact Us’ tab on our website.
  • This return specifically excludes personalized products.
  • Where applicable, the product must be in its original packaging with all seals intact as at the point of sale.
  • The goods are unused and undamaged.
  • All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
  • Kono Authentic reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.
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